Packages & Membership

1. 1. How do I book a class?

You can book classes through our website or the Mindbody app. Simply create an account, purchase credits, and select your preferred class time.

1. 2. What is the credit system and how does it work?
      At Willow Flow Studio, classes operate on a credit system:

Reformer Pilates & Aerial: 3 credits per class 

Mat Yoga: 2 credits per class
Credits can be purchased in bundles, and each class is deducted based on the number of credits required.

Scenario 1:  You are a Willow Flow Passport VIP member

Package purchased: 60 Credits Pack

Package pricing: $528 (after 20% off)

Class booked: Reformer Pilates

Credit deducted: 3 credits

Cost per class: $26.4

Credit remaining: 57 credits

Scenario 2: You are a Regular non-VIP member

Packge purchased: 60 Credits Pack

Package pricing: $660

Class booked: Reformer Pilates

Credit deducted: 3 credits

Cost per class: $33

Credit remaining: 57 credits

1. 3. How can I become a member?

Becoming a member is easy! Simply purchase a class package on our website or Mindbody app. We offer various packages, including single class passes and larger bundles. Additionally, our exclusive Willow Flow Passport (WFP) membership provides extra perks and benefits.

1. 4.  How do I access the 20% discounted package with the Willow Flow Passport VIP Membership? 

To unlock the 20% discounted package, you’ll need to purchase the Willow Flow Passport VIP Membership first. Once your VIP membership is active, the discounted package will automatically appear as an option for you to select and purchase.

1. 5. How can I set up package sharing? 

Please contact us to set up package sharing. Our team will assist you with the necessary steps and ensure a smooth arrangement.

1. 6. What is the class size?
      We prioritize a small, intimate class size to ensure individual attention.

Reformer Pilates: Maximum 7 students

Aerial Yoga : Maximum 8 students

Mat Yoga: Maximum 12 students

1. 7. Do you offer trial packages or promotions?
      Yes! Please refer to our 'Pricing' page for more information. 

1. 8. What should I wear to class?
      We recommend wearing comfortable, fitted activewear that allows freedom of movement. For Reformer Pilates, it’s mandatory to wear anti-slip socks for safety and hygiene purposes.

1. 9. Do I need to bring my own equipment?
      No, we provide all necessary equipment for your classes, including yoga mats, aerial hammocks, and reformer machines. However, you’re welcome to bring your own mat or towel if you prefer. We also have a water dispenser for you to refill your bottle.

1. 10. What if I’m new to yoga or Pilates?
       No problem! Our classes are designed for all levels, from beginners to advanced practitioners. Our instructors are skilled in guiding new students and offering modifications to ensure you feel comfortable.

1. 11. What happens if I am late?
       If you arrive more than 10 minutes late, you may not be allowed to join the class to avoid disrupting other participants. Please arrive on time to ensure a smooth start.

1. 12. What if I need to cancel or reschedule my class?
       You can cancel or reschedule a class up to 24 hours before the start time without losing your credits. Cancellations or changes made within 24 hours of the class will result in forfeiting the credits.

1. 13. Can I book private classes?
       Absolutely! Private classes are available for individuals or small groups and can be customized based on your needs and goals. Please contact us directly for more details and pricing.

1. 14. Do you offer corporate or group packages?
       Yes, we offer tailored packages for corporate groups and private events. Whether it's a team-building activity or a special occasion, we can create a customized experience for your group.

1. 15. Are there changing facilities?
       Yes, we have clean and spacious restrooms equipped with cabinets for your convenience.

1. 16. What safety measures are in place at the studio?
       We prioritize your safety and well-being. Our studio is regularly cleaned, and all equipment is sanitized between classes. We also limit class sizes to ensure proper distancing and individual attention.

1. 17. Can I book the equipment/spaces for self-practice?
       Yes! Our yoga mats and equipment are available for booking, subject to availability.

1. 18. What happens if a class is canceled?
       In the rare event of a class cancellation, we will notify you via email or phone, and your credits will be refunded to your account.

1. 19. Can I attend classes if I have an injury?
       If you have an injury, please consult your healthcare provider before attending class. Inform our instructors about your injury so they can provide modifications or suggest alternative exercises to accommodate your needs.

1. 20. Can I attend Aerial Yoga or Reformer Pilates if I am pregnant?
       For safety reasons, we do not recommend Aerial Yoga or Reformer Pilates for pregnant individuals. These activities involve movements and positions that may not be suitable during pregnancy. We advise focusing on classes specifically designed for prenatal care and gentle exercise.

1. 21. What happens if I have unused credits in my expiring package?
       Unused credits from your current package may be rolled over to a subsequent package, provided that the new package is purchased before the expiration of the current package.

1. 22. Can I extend my package?
       We understand that circumstances can arise unexpectedly. Contact us as soon as possible, and we will review your request for a package extension on a case-by-case basis. Proof of circumstances may be required.

1. Introduction

-These Terms and Conditions govern the booking and participation in classes at Willow Flow Studio. By booking a class, you agree to comply with these terms. Willow Flow Studio reserves the right to update these Terms and Conditions at any time without prior notice. 

2. Credit System 

-Willow Flow Studio operates on a credit-based system for class bookings: 

- Special Equipment Classes (e.g. Aerial, Reformer Pilates): 3 credits per class. 

- Regular Non-Equipment Classes (e.g. Mat Yoga, Mat Pilates): 2 credits per class. 

- Private Classes: Not included in the credit system and must be booked and paid for separately. 

3. Purchasing Credits

- Credits can be purchased through the Willow Flow Studio website, app, or in person at the studio.

- Credits are non-refundable and non-transferable unless otherwise stated in a promotional offer. 

- Credits must be used within their validity period, which will be clearly stated at the time of purchase. Package activation starts from the first successful class booking.

- Unused credits will expire after the validity period, and no refunds or extensions will be provided. 

4. Booking Classes

- Classes can be booked online through the Willow Flow Studio website, app, or by contacting the studio directly. 

- A class booking will only be confirmed once the required number of credits has been successfully deducted from your account. 

- Bookings are subject to availability, and Willow Flow Studio cannot guarantee a spot in any class.

- Aerial yoga and reformer Pilates classes at Willow Flow Studio are not suitable for individuals who are pregnant due to the physical intensity and associated risks. We recommend that all pregnant individuals consult with their healthcare provider before engaging in any exercise program. For safety reasons, Willow Flow Studio reserves the right to restrict participation in these classes for those who are pregnant or suspected to be pregnant.

5. Class Cancellation and Rescheduling

- Client-Initiated Cancellation: You may cancel your booking up to 24 hours before the class start time without penalty. The credits will be returned to your account. Cancellations made within 24 hours of the class start time will result in the forfeiture of the credits. 

- Studio-Initiated Cancellation: If Willow Flow Studio cancels a class for any reason, your credits will be returned to your account, and you will be notified as soon as possible.

- Classes will commence with a minimum of 3 attendees, else it will be cancelled and we will inform affected participants asap.  

6. No-Show Policy

- If you do not attend a booked class and fail to cancel within the specified the time frame, the credits used to book the class will be forfeited.  

7. Waitlist Policy

- If a class is fully booked, you may join a waitlist. If a spot becomes available, you will be automatically added to the class and notified via email or app notification. 

- Credits will only be deducted once your spot is confirmed. If you no longer wish to attend, please remove yourself from the waitlist to avoid automatic booking. 

- The waitlist will lock 120 minutes before the class start time to prevent last-minute entries. This ensures a smoother check-in process and allows timely updates for all participants.

8. Expiration of Credits

- All credits have a specific expiration date, which is communicated at the time of purchase. Credits must be used before this date, as they will expire and cannot be refunded or extended. 

- Promotional or complimentary credits may have different expiration terms, which will be specified in the promotion. 

- Unused credits from your current package may be rolled over to a subsequent package, provided that the new package is purchased before the expiration of the current package.

9. Private Classes

- Private classes are not part of the credit system and must be booked and paid for separately. 

- Cancellation policies for private classes differ from regular classes and will be provided at the time of booking. 

10. Account Management

- It is your responsibility to manage your account and ensure you have sufficient credits to book classes.

- Willow Flow Studio is not responsible for any issues arising from insufficient credits or expired credits. 

11. Changes to Schedule

-  Willow Flow Studio reserves the right to change class schedules, instructors, or cancel classes at its discretion.

- While we aim to minimize disruptions, changes may be necessary due to unforeseen circumstances.

12. Disputes and Refunds

-  All disputes regarding credits, bookings, or other issues must be reported to Willow Flow Studio within 7 days of the incident. 

- Refunds will be considered on a case-by-case basis and are at the sole discretion of Willow Flow Studio. 

13. Compliance with Studio Policies

- By booking and attending classes, you agree to comply with all Willow Flow Studio policies, including those related to health and safety, conduct, and attire. 

14. Governing Law 

- These Terms and Conditions are governed by the laws of the jurisdiction in which Willow Flow Studio operates. Any disputes arising under these terms shall be resolved through mediation or in the courts of this jurisdiction. 

15. Acknowledgment

- By booking a class, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.